FREQUENTLY ASKED QUESTIONS Who owns the web site name? You "own" the name you have registered for two years. At the end of two years, either My Funeral Site .com or you can renew your registration annually. If you remain with My Funeral Site .com we will automatically renew the name for you. You also own all the material you submit to the web site. I already have a web address, can I use it? You bet! Our staff will be happy to help take care of all the details. How long will it take to get my site online? In many cases customers were able to get their site up and running in less than one hour. How easy is it to make changes to my site? As long as you have your user id and password (which you choose when you sign up), you can make changes almost instantly anytime, anywhere from any Macintosh or PC connected to the Internet. Some users have even made changes from their PDAs. Other programs make you wait hours or days for updates. I need help adding photos and a logo to my site… If you have them on your hard disk just click and go. Kinkos and other copy shops, printers and many camera stores can quickly and inexpensively scan your photos and logo to CD for uploading to your site. If you prefer, you can mail them to us and for a $50 fee we will scan your logo and up to 10 photos and add them for you. What is the difference between a FuneralNet site and a My Funeral Site.com web site? In a couple words complexity and customization. My Funeral Site .com web sites are specially designed for smaller funeral homes with smaller case volumes and/or users who want the power and control of being able to do-it-themselves. If you have special design needs, a large case volume, multiple locations or offer a variety of special services, your needs would probably be better served by a FuneralNet site. A FuneralNet site is also a better option for reflecting a brand or image that you have developed. Ask your representative for a free brochure and demonstration today. What is the difference between a My Funeral Site.com site and one from another vendor? Experience, expertise and sensitivity. My Funeral Site.com sites cost about the same or less as sites developed by local Internet site developers…however with a My Funeral Site.com site, you are assured that your site reflects the sensitivities of our industry. My Funeral Site.com sites also cost less and are easier-to-navigate and more attractive than sites offered by other industry vendors. As an example, one vendor charges $120 for name registration; My Funeral Site charges $70. Others have one design; My Funeral Site has four designs each in your choice of 12 colors. With My Funeral Site.com sites you are assured of a professional, attractive, affordable, easy to use site. What about e-mail? Every package includes free forwarding of e-mail to on existing e-mail address. If you prefer, for a one-time, $99 set up fee; you get five custom e-mail addresses (example yourname@yourfuneralhome.com) that are yours as long as we host your site. In most cases these addresses can also be set-up to automatically forward e-mail. I've heard a lot about online obituaries being popular, will my site have them? Obituaries are one of the most popular features of a funeral home web site…if you choose, you can add obituaries, powered by FuneralNet's time-tested, industry leading Memorial Obituary Program to your site for just $49 per month. And, best of all, your obituaries are kept on your own web site so they are easy for families to use and for you to control. I hear horror stories of wrong dates, times and names for services… One of the great things about My Funeral Site.com is that it puts you in control. You upload the same text and images you send to the local paper. And if there is a change or error you can correct it instantly from any computer connected to the Internet. How do people find out about my web site? Obituaries are one great way. Be sure to include your web site in all your newspaper ads (for example, please be sure to sign the guest book at www.yourfuneralhome.com or door-to-door driving directions are available at www.yourfuneralhome.com ) You also need to be sure to include your web site address on your letterhead and other materials. If you want, you can order brochures, direct mail pieces and other material that reflect the look of your web site directly from My Funeral Site .com. How will I know who comes to my site and what they see? Each month you will be provided with a comprehensive report that tells you the number of visitors your site had and that tells you what pages they went to. How long does a My Funeral Site agreement last? Forever we hope! We think it is important for everyone in the industry to have a website so we offer very affordable month-to-month payment options that start at $29.95. We also find that many people take advantage of our one-year or two-year discounted packages. My web site looks great but I want more…can I upgrade for a FuneralNet site? Of course! Many My Funeral Site .com customers are so happy with the results that they want to add the custom look and all the features of a high-end FuneralNet site. If you upgrade in the first year, 100% of the cost of you My Funeral Site.com is applied to the cost of a FuneralNet web site. If you upgrade in the second year, 50% of the cost is applied and if you upgrade in the third year, 25% of the cost is applied to the upgrade. So I can get on line in less than an hour for less than $300? Absolutely! Let's get started! www.myfuneralsite.com